Order Cancellation
Plans change. Cancel any time before your order ships for a full refund — and if it has shipped, return it free within 90 days.
Act fast: orders are processed within 1 business day — contact us as soon as possible to cancel before your order ships.
At YardCraft Tools LLC, we understand that plans change. This page explains how to cancel an order, what happens after a cancellation is confirmed, and your options if your order has already shipped.
Can I Cancel My Order?
Yes — you can cancel your order at any time before it ships. Once we receive your request, we stop processing your order and issue a full refund, with no fees. Not sure where your order is? Choose an option below:
- Email [email protected] or call +1 (661) 237-4169 with your order number and full name.
- We stop your order and email you a cancellation confirmation.
- Your full refund is processed within 7 business days — no fees, no deductions.
- Wait for your delivery — once shipped, an order can’t be cancelled.
- Contact us within 90 days of delivery and we’ll send a free prepaid return label.
- Your full refund is processed within 7 business days of receiving the item. No restocking fees.
Before shipment — full cancellation
Cancel at any time before dispatch
Full refund with no fees
Refund processed within 7 business days
Confirmation email sent right away
After shipment — return process
Cancellation is no longer possible
Return accepted within 90 days of delivery
Free prepaid return label provided
No restocking fees — ever
How to Request a Cancellation
Contact us as soon as possible and have your order number and full name ready so we can find your order quickly:
- Email: [email protected]
- Phone: +1 (661) 237-4169 — Mon–Fri, 9:00 AM – 6:00 PM
What If My Order Has Already Shipped?
Once your order has left our warehouse, we can’t cancel it — but you can still return it under our 90-day return policy:
- We’ll provide a free prepaid return label at no cost to you.
- No restocking fees — ever.
- Your full refund is processed within 7 business days of receiving the returned item.
For full details, see our Refund & Returns Policy.
What If I Ordered the Wrong Item?
Contact us right away at [email protected]. If your order hasn’t shipped, we’ll cancel it and help you place a new order for the right item. If it has already shipped, our 90-day return policy applies, with a free prepaid return label.
Cancellations by YardCraft Tools LLC
In rare cases, YardCraft Tools LLC may need to cancel an order, for example if:
- The item is out of stock or no longer available.
- We can’t verify your payment details.
- We can’t confirm your shipping address.
- There’s a pricing or listing error on the product.
If we cancel your order for any reason, we’ll email you right away and issue a full refund within 7 business days.
Refund After Cancellation
Depending on your bank or card provider, it may take a few additional business days for the funds to appear in your account.
Contact Us
Need to cancel or have a question? Contact YardCraft Tools LLC:
Cancellation FAQ
Yes, at any time before it ships. Contact us with your order number and full name, and we’ll cancel it with a full refund and no fees.
Refunds are processed within 7 business days of your cancellation being confirmed. Your bank may take a few extra days to show the funds.
It can’t be cancelled, but you can return it within 90 days of delivery with a free prepaid return label and no restocking fees.
Usually because the item is out of stock, we can’t verify payment or your address, or there’s a pricing or listing error. You’ll always be notified and fully refunded.
Contact us right away. If it hasn’t shipped, we’ll cancel it and help you order the right item; if it has, our 90-day return policy applies.