Refund & Returns
Return any item within 90 days — defective or not — with free return shipping, no restocking fees, and a full refund within 3–5 business days.
At YardCraft Tools LLC, we want every customer to be completely satisfied. If something isn’t right with your order, we’re here to make it right — with free return shipping and no restocking fees, ever.
Return Eligibility
You can return any item within 90 days of the delivery date. We accept returns of both defective and non-defective products in new or like-new condition. All products sold on yardcrafttools.com — including garden tool sets, hand tools, and tool storage — are eligible under this policy. Use the checker at the top of this page to see your deadline.
How to Request a Return
- Contact us first: email [email protected] or call +1 (661) 237-4169. If your item is damaged or defective, include clear photos and a short description.
- Wait for approval: we’ll review your request and send return instructions, your Return Merchandise Authorization (RMA) number, and a free prepaid return label. Please don’t ship anything back until you’re approved.
- Ship the item: pack the item securely and send it using the prepaid label (tracking included). For oversized or freight items, we’ll arrange carrier pickup for you at no cost.
- Receive your refund: we inspect returns within 72 hours of receiving them, and your full refund is processed within 3–5 business days.
Return Shipping Costs
Defective, damaged, or incorrect items
We cover 100% of return shipping — free prepaid label
Full refund, including any original shipping fees
No restocking fees
Change-of-mind returns
We also cover return shipping — no charge to you
Free prepaid label, or freight pickup for oversized items
Full refund of the item purchase price, no restocking fees
| Return reason | Return shipping | Restocking fee | Refund |
|---|---|---|---|
| Defective / damaged / incorrect | Free | $0 | Item price + any shipping paid |
| Changed your mind | Free | $0 | Full item price |
Refund Process
- Refunds are processed within 3–5 business days after we receive and inspect your return (inspection within 72 hours of receipt).
- Refunds go to your original payment method, and we email you as soon as your refund is issued.
- Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.
Damaged or Defective Items
If your item arrives defective, damaged, or incorrect, email [email protected] with your order number and clear photos of the issue. Depending on the problem, we’ll work with you on the most practical solution:
- Sending replacement parts
- Shipping a full replacement
- Issuing a complete refund
You don’t need to send a damaged product back unless we specifically ask — and if we do, return shipping is free.
Return Address
All approved returns go to the address below. Please don’t send anything back without first contacting us and receiving your RMA number.
3901 Pikes Peak Rd
Parker, CO 80138
United States
Questions and Contact Information
Questions about a return or refund? Contact YardCraft Tools LLC:
Returns FAQ
90 days from the delivery date, for defective and non-defective items in new or like-new condition.
No. We cover all return shipping costs with a free prepaid label — even for change-of-mind returns. For oversized items, we arrange pickup.
Never. Every eligible return gets a full refund with no restocking fee.
We inspect returns within 72 hours of receiving them and process your refund within 3–5 business days.
Usually not. Email us photos and we’ll send replacement parts, a replacement, or a refund. We’ll only ask for it back if needed — free of charge.
YardCraft Tools LLC — Returns Department, 3901 Pikes Peak Rd, Parker, CO 80138, after you receive your RMA number.