Freight Shipping
How large and heavy orders are delivered — free freight shipping, appointment scheduling, curbside delivery, and what to check before you sign.
Before you sign: always inspect your freight delivery and note any visible damage on the delivery receipt — it protects your right to a carrier damage claim.
Some orders from YardCraft Tools LLC are too large or heavy for standard parcel delivery and ship by freight instead. This page explains exactly how freight shipping works, so you know what to expect from checkout to delivery day.
What Is Freight Shipping?
Freight shipping is used for large or heavy items that are too big for standard parcel services. A freight carrier transports these items by truck and delivers them to your address by appointment, so your product arrives safely and in the best possible condition.
Is Freight Shipping Free?
Yes. YardCraft Tools LLC offers free shipping on all orders to the contiguous United States — including freight items. No hidden fees and no extra charges for oversized products.
Which Orders Ship by Freight?
Most of our garden tools and tool sets ship by standard parcel. Freight shipping is used only when an order is too large or heavy for parcel delivery, such as:
- Oversized or extra-heavy products
- Large bulk or multi-set orders
- Large outdoor or storage items
Any product that ships by freight is clearly marked on its product page, and we’ll let you know by email if your order will ship by freight.
How Long Does Freight Delivery Take?
| Step | Timing |
|---|---|
| Order processing | 1 business day (Mon–Fri) |
| Freight transit | 3–7 business days |
| Order cut-off | 11:00 PM CT |
Orders placed after 11:00 PM Central Time, on weekends, or on U.S. federal holidays are processed the next business day. Transit time depends on your location and the carrier’s schedule.
How Does Freight Delivery Work?
- The carrier will call you to schedule a delivery appointment, so please make sure your phone number is correct at checkout.
- Someone must be present at the delivery address during the scheduled window.
- Freight delivery is curbside: the driver places the item at your curb or driveway, not inside your home or garage.
What to Do When Your Order Arrives
Use this checklist on delivery day — tap each step as you go:
- Inspect the outer packaging for dents, tears, or other visible damage.
- If you see damage, note it clearly on the delivery receipt before signing.
- Take photos of any damage right away.
- Email [email protected] with your order number and photos as soon as possible.
What If My Order Arrives Damaged?
- Email [email protected] with your order number and clear photos of the damage.
- Do not assemble or use a visibly damaged product.
- YardCraft Tools LLC will arrange a replacement or a full refund at no cost to you.
Can I Track My Freight Order?
Yes. Once your order ships, you’ll receive a tracking number by email that you can use on the freight carrier’s website. Please allow up to 48 hours after shipment for tracking information to update.
Contact Us
Questions about a freight delivery? Contact YardCraft Tools LLC:
Freight FAQ
Freight deliveries need someone present. If you miss your scheduled window, the carrier may charge a redelivery fee. Contact us at [email protected] as soon as possible if you need to reschedule.
No. Freight delivery is curbside — the item is placed at your curb or driveway. We don’t currently offer inside or white-glove delivery.
No. Freight shipments go to the contiguous United States only.
Address changes may be possible before your order ships. Contact us right away at [email protected] or +1 (661) 237-4169.
Delays can happen due to carrier scheduling, weather, or high volume. If your order hasn’t arrived within the expected window, contact us with your order number and we’ll investigate promptly.
Yes. Shipping is free on all orders to the contiguous U.S., including freight items, with no extra charges for oversized products.